Refund & Cancellation Policy

1. Perishable food purchases

Nutrixo meals and food products are perishable and are prepared or allocated based on customer orders. Except where otherwise required by law or expressly stated in this policy, orders that have passed the applicable cutoff are final.

2. Changes and cancellations

Requests to change, skip, or cancel an upcoming order must be received by Nutrixo support no later than Friday at 2:00 PM Eastern Time for the applicable upcoming delivery cycle. Requests may be submitted by email at order@nutrixomeals.com or by phone at (954) 787-1265.

After the cutoff, ingredients, production capacity, packaging, routing, or other fulfillment resources may already have been committed. Nutrixo therefore does not guarantee that an order can be changed, stopped, credited, or refunded after the cutoff.

3. Orders placed after the cutoff

An order placed after the weekly cutoff is scheduled for the next available delivery cycle rather than the immediately upcoming delivery cycle.

4. Subscription cancellations

Weekly subscriptions renew automatically until canceled. Canceling a subscription stops eligible future renewals. A cancellation submitted after the weekly cutoff does not automatically cancel, reverse, credit, or refund an order that has already renewed, been processed, or been committed for production.

5. No refunds for customer-controlled circumstances

Except where otherwise required by law, Nutrixo does not provide refunds solely because of a change of mind, taste preference, failure to cancel before the cutoff, failure to be available for delivery, an inaccurate or incomplete delivery address supplied by the customer, inaccurate delivery instructions, or improper storage or handling after delivery.

6. Problems with an order

Missing items, incorrect items, damaged products, delivery failures reasonably attributable to Nutrixo, or food quality concerns should be reported within 24 hours of delivery or the expected delivery time.

Nutrixo may request photographs, packaging information, delivery details, or other reasonable information needed to review a claim.

7. Available remedies

After reviewing an eligible claim, Nutrixo may, as appropriate and subject to applicable law, provide a replacement, account credit, partial refund, or refund for the affected item or portion of an order.

A problem affecting one item does not automatically entitle the customer to a refund of the entire order.

8. How to request assistance

Contact order@nutrixomeals.com or call (954) 787-1265.